Customer Service Representative – Cologne (Germany)

As a global logistics service provider, Katoen Natie combines engineering, technology and port
operations to offer worldwide, tailor-made solutions to the chemical and automotive
industries, and to the consumer goods, electronics & retail sector. Katoen Natie has logistic
platforms in 40 countries all over Europe, North America, South America and the Far East with
a staff of more than 18.000 people.

You will be responsible for ensuring accurate and timely information flow for all product
movements of packaged goods by entering relevant data into the IT system. Your tasks include
processing inbound and outbound movements, coordinating internal stock transfers,
preparing loading documents, and supporting daily communication between the customer and
the plant. You will monitor bagging orders, maintain stock accuracy, support daily operational
activities, and work closely with the production plant to coordinate product flow.
In addition, you will check truck drivers for correct PPE upon arrival and ensure smooth
administrative processes within the logistics operation.

• Strong communication skills, including confidence in customer interaction
• Ability to work effectively within a team
• Good verbal and written communication skills
• Proficient in Excel, Word, and OneNote
• SAP knowledge is an advantage
• Willingness to work early, day, and late shifts

• The possibility to evolve as a person, giving you responsibilities to a large extend after your intensive training
• A no-nonsense culture where entrepreneurial skills are embraced
• An opportunity to work in a continuously developing and growing environment