Customer Service TeamleaderBack to overview
As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector. Katoen Natie has 181 logistic platforms and is active in 30 countries all over Europe, North America, South America and the Far East with a staff of more than 13.000 people.
- As a customer service teamleader you are responsible for a local CSR’s team, and a team in Moldova/Macedonia.
- You and your team take care of the needs of our customers. Your organize the complete workflow to meet customer timeframes.
- Communicate and coordinate with internal departments: sales, operations, finance.
- Follow up on customer interactions.
- Manage administration and maintain customer databases.
- Very good communication skills in Dutch and English
- Stress tolerance
- Experience in customer service
- Attention to detail and accuracy
- Like us you believe in customer-friendliness, economical thinking, and eagerness to learn
- You are a problem solver
- A no-nonsense culture where entrepreneurial skills are embraced
- An opportunity to work in a continuously developing and growing environment
- A job with responsibility and variety
- The possibility to grow